The Virgin Media website will open in a new tab. The Gamer Lounge. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. We would like to show you a description here but the site won’t allow us. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Options. Account - Cable. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. No recent parcel is showing under your name and address. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Manage Your Account. I can't get through to Yodel to ask them to return it to VM. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. I was never contacted. If you can get Quickstart, you can choose one of two delivery options. . I was never contacted. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. Browse Virgin Media Virgin Media Community. I’ve called Virgin Media and they have launched an investigation with Yodel. Yodel returned to sender. Manage Your Account. 3:41 PM · Jul 24, 2023. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Sorry to hear you have been having issues with your Yodel delivery. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. In response to Zach_R. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. Yodel failed to deliver. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. I don’t know what to do, each party is putting the blame on the other and I’m the paying. So you won’t need to hop around. - Track the progress of your returns. 07-06-2021 13:00. We would like to show you a description here but the site won’t allow us. I called virgin and they said to contact - 5105152 - 2Virgin Media . Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. 3 years ago: Text message from Virgin about a scheduled delivery. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Sign in . Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Please choose the Yodel Store of your choice and let us do the rest. I've replied to numerous emails asking for a returns label but nothing received. - Create returns labels for 300+ retailers. Today is the second day in another round of 3. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. There are now several posts on here about this scam which has happened to me in the last week. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. wonkydragon. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. The Voice. Really disappointed, when I goo. Any ideas? ThanksYodel returned to sender. Virgin Media. Phone. Chris_W1. Virgin Media Price Guides. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Virgin mobile - yodel delivered me some one elses parcel wow. Once it is, you'll receive a letter/email advising you of the date we're moving you over. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Created Sep 23, 2009. Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. We would like to show you a description here but the site won’t allow us. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. I would be grateful for any advice on the best way to proceed. We would like to show you a description here but the site won’t allow us. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. NathanielKelly. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. 13-01-2023 14:29 - edited 13-01-2023 14:30. We would like to show you a description here but the site won’t allow us. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Account - Mobile. . Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. wonkydragon. Options. Options. The earliest date for someone to pick up the hub was around 20th January. Get it for your Android device. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. SpeedWe would like to show you a description here but the site won’t allow us. PER MONTH. Unfortunately I didn't received any package tracking number nor text with delivery details. Sorry to hear you have been having issues with your Yodel delivery. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. SpeedWe would like to show you a description here but the site won’t allow us. Forum Team. Please respond to this when you can and we'll proceed from there. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. on 08-11-2022 12:42. Really disappointed, when I goo. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Mobile phone scam. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Community Natter. KF”In this conversation. It is the returned hub that has gone missing on its way back to virgin. Switched On Families. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Apparently the tag could be damaged or missing and they can't find the parcel. If you’re not offered QuickStart or would rather have your. They never were. Processed at National Hub. 0 Kudos. I've received no communication from virgin addressing this, in fac. GXO Logistics, Inc. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. I call virgin and they have no idea about it being returned. Security matters. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Thanks for your post and questions around 21CV. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Your Virgin Media return Returned. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. I am really fed up. See Deal. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. The Virgin Media website will open in a new tab. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. My Virgin Media App. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. In this conversation. Networking and WiFi. Download it for your iPhone. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. My Virgin Media App. QuickStart, set up and connections. It's your sole responsibility to track and update your system. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. on 08-11-2022 12:42. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Returned to Virgin Media. . You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. please can you check when I can receive my box? I’m regularly working from home and really. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. GXO has collaborated with Virgin Media since 1999. Yodel returned to sender. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Networking and WiFi. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. My Virgin Media App. Hub 3 stuck at Yodel. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Sign in . Despatched from BOREHAMWOOD DEPOT. Entertain me; Broadband Deals. Processed at National Hub. Where is your parcel coming from: Where is your parcel going to: Weight. This sometimes will give you an estimated time too. But until Thursday evening, there is no delivery, no update, nothing. on 04-12-2022 20:11. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Mobile phone scam. Being returned to Virgin Media. Posted by vc-10Greater Manchester. Account - Mobile. Use our app to: - Send a parcel from any of our thousands of local stores. We would like to show you a description here but the site won’t allow us. Because it was shittly designed, the people in the. Joining in. Arrowmunda. Have you received this since your post?We would like to show you a description here but the site won’t allow us. on 25-04-2023 17:04. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. consumer polling and social media complaints. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Media. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Virgin Mobile. Click on the brands below or scroll down to the handy brand finder. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Thanks. on 02-12-2021 17:04. If your parcel is able to be rearranged, you will see the options that are available to you. 08/11/23 21:45. Quote & Book. We would like to show you a description here but the site won’t allow us. Global Media Limited Customer Service email address : A. Switched. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Reece_MH. My Virgin Media App. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. I'm moving to a new house where the old owners had VM. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. The items were not ordered or paid for by me. Now I have. For those who don’t maybe the following video sums up their serviceSimilar to other people. Global Media Limited A. Welcome to our community forums and thank you for your first posts. Thanks for your post and questions around 21CV. We would like to show you a description here but the site won’t allow us. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. This will be a few weeks in advance so you'll have. GXO has collaborated with Virgin Media since 1999. i. Networking and WiFi. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Very. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. I'm sorry to hear you haven't received a confirmation text for your timeslot. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Entertain me; Broadband Deals. Yodel stole my parcel. Have been 3 hours on chat waiting for a human to contact me, with no success. Stream from Virgin Media. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. 10/11/23 15:13. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. I had my new gig broadband setup a couple of weeks back with a new Hub 5. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. (England) I bought a mobile on contract from virgin media. In this conversation. As in the title. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. I'm in a really frustrating situation. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. About GXO Logistics. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. 7 stars for customer service. ) Need help? Visit would like to show you a description here but the site won’t allow us. If you don’t have that in property the tech will install that and all the equipment. O2 shop or local council recycle yard. Free tracking available as standard. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Hub 3 stuck at Yodel. Lee1981. All materials are recycled using our UK downstream partners. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Mobile Your Account. Fun story, I was in a block of flats with virgin media. Thousands of Yodel stores nationwide. I'm a Very Insightful Person, I'm here to share knowledge. - Track the progress of your sent parcels. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. PER MONTH. Options. If your returns label just shows the Collect+ logo, please select Yodel. We would like to show you a description here but the site won’t allow us. Stay safe online. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. We would like to show you a description here but the site won’t allow us. Main menu; Bundles. We would like to show you a description here but the site won’t allow us. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Mobile Your Account. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. In response to maubarreira88. Options. I have tracked the parcel but it now requires the post code of the place its being delivered to . We would like to show you a description here but the site won’t allow us. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Go to Account settings, then Account details b. We would like to show you a description here but the site won’t allow us. The talks between Virgin Media O2 and. Thanks,Yodel says delivered but hasn’t. Poor service Yodel, no delivery. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Yodel told me I had placed the delivery on hold which is complete rubbish . . I have tracked the parcel but it now requires the post code of the place its being delivered to . The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Return parcels to Virgin Media. got a text to say they couldn’t - 5153083. I contacted Yodel and they said we ju. I don’t have and have never had an account with virgin. We would like to show you a description here but the site won’t allow us. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Access your bills, diagnose faults and manage your package. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. on 28-03-2023 08:11. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. It's just that I'm stuck home now, waiting for the delivery without a. To whom is May concern. on 28-03-2023 09:35. We would like to show you a description here but the site won’t allow us. Sign in . Processed at National Hub. Browse Virgin Media Virgin Media. So far, the order has been stolen by Yodel’s driver. I was in all evening and no one came to my door. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. - Track the progress of your sent parcels. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. Poor service Yodel, no delivery. Received email on the 19/7/21 to advise my ord. I've since spoken to virgin customer service who informed me that I should have had rec. They never were. I spent hours trying to get some info ou. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). 09/11/23 14:35. Manage Your Account. Have been 3 hours on chat waiting for a human to contact me, with no success. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Str33t. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. My parcel with a hub 4 was supposed to be delivered on Tuesday. on 02-02-2023 09:43. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Received into MITCHAM DEPOT. Re: Yodel (oh god, no) email when. Download it for your iPhone. Moved house, and my new self install broadband equipment supposed to be delivered today. We wouldn't be able to advise directly on the information provided by Yodel, as this. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Just received my second hub 4 this morning installed taken the old one back to post to yodel been of for a few hours then starts doing the - 5251572. If you have a tech booked they would have the equipment. Have checked junk/spam folder as well but nothing. He assisted me with that but not beyond that. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Packaging We would like to show you a description here but the site won’t allow us. Deal. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. The guy did say it would be a hub 5. About GXO Logistics. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. New comments cannot be posted and votes cannot be cast. Despatched from BOREHAMWOOD DEPOT. . Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Scam texts can also come. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Virgin Fibre Areas only. . Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. You presumably have the tracking info so there's nothing much you can do/need to do. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender.